Effective Date: 28.03.2026
This Return and Refund Policy applies to all subscriptions and services provided by Susisoft Ltd. (Susisoft Oy, Business ID: 33555216-3) through Rorzone ("Service"). This policy should be read in conjunction with our Terms of Service and Privacy Policy.
Rorzone is a digital service that provides immediate access to online features and content. As a digital service, standard return policies for physical goods do not apply. However, we are committed to ensuring customer satisfaction and comply with all applicable EU consumer protection regulations.
14-Day Free Trial: All new subscribers receive a 14-day free trial period. During this trial:
How to Cancel During Trial:
14-Day Withdrawal Right: Under EU Directive 2011/83/EU (Consumer Rights Directive), consumers have the right to withdraw from a purchase within 14 days without giving any reason. This right applies to all payments made through Rorzone. To exercise this right, contact us at aleksi.siipola@ror.zone within 14 days of your payment date.
During Trial Period: No payment is collected during the 14-day free trial. Simply cancel your subscription before the trial ends to avoid any charges.
14-Day Refund Window: All payments are eligible for a full refund within 14 days of the charge date, no questions asked. To request a refund within this window, simply contact us at aleksi.siipola@ror.zone.
When you cancel a subscription after the 14-day refund window:
Outside the standard 14-day window, we may also provide refunds in the following circumstances:
To request a refund:
We will review your request within 5 business days and respond with our decision.
How to Cancel:
Effect of Cancellation:
Reactivation: You may reactivate a cancelled subscription at any time. If you reactivate within the same billing cycle, you will resume your existing subscription. If you reactivate after your subscription has expired, you may be eligible for a new trial period at our discretion.
Payments are processed securely by our payment provider. Refunds, when approved, will be processed through the same payment method used for the original transaction. Most refunds appear within 5-14 business days, depending on your bank or card issuer.
Please Contact Us First: If you have a billing dispute or recognize a charge you didn't intend to make, please contact us at aleksi.siipola@ror.zone directly before initiating a chargeback with your bank.
Note: Initiating a chargeback without contacting us first may lead to the immediate suspension of your Rorzone/Steam-linked account to prevent further unauthorized activity.
Finland and EU/EEA Residents: This policy complies with Finnish consumer protection law and EU consumer rights directives. You have additional statutory rights that cannot be waived by this policy.
Other Regions: If you are located outside the EU/EEA, this policy applies to the extent permitted by local law. You may have additional rights under local consumer protection legislation.
As outlined in our Terms of Service, we are not liable for service interruptions caused by circumstances beyond our reasonable control (force majeure events). Refunds will not be provided for short-term interruptions due to maintenance, updates, or force majeure events.
We may update this Return and Refund Policy from time to time. Updates will be posted with a new effective date. We will notify you of significant changes via email or through the Service. Continued use after changes indicates acceptance of the updated policy.
This Return and Refund Policy is governed by the laws of Finland and the European Union. Any disputes will be handled in accordance with the dispute resolution procedures outlined in our Terms of Service.
For questions about this Return and Refund Policy or to request a refund:
Email: aleksi.siipola@ror.zone
Postal Address: Puomikuja 7, 91980 Lumijoki, Finland
Company: Susisoft Ltd. (Susisoft Oy)
Business ID: 33555216-3